Terms and Conditions
The contents of the advertisements
in this Advertising Directory are those of the contributors
concerned and do not necessarily reflect the thoughts of
Kindred Spirit . In no way does Kindred Spirit recommend
or endorse any of the advertisers' products or services
unless stated otherwise. We advise all who use this Directory
to use their own powers of discernment and to satisfy themselves
of the authenticity of any advertisement before proceeding.
SHOP
Q. Order processing
- how long will it take?
Orders received before
10am will usually be processed that day. Orders received after
10am will usually be processed the following day. (Variation may
occur if there is an expectedly large number of orders that day
or if unforeseen staff shortages occur.)
Q. When do they
get delivered?
We aim to send out all
orders within two days of receipt of order if possible. All orders
will be sent within seven days of receipt of order. Exceptions
to that may occur if there is a problem with supplies. In such
cases a letter will be sent within seven days of receipt of order
notifying the customer of the reason for the delay and when we
expect to receive the goods. If the order is particularly urgent
the customer should say at time of ordering. See below.
Q. How are they
delivered?
UK addresses: Goods will
usually be sent by 2nd class post or by 72-hour courier service
(dependent upon weight of parcel). If customers wish to upgrade
to 1st class post they can do this by paying an extra 50p per
item. This extra cost will apply even if the postage is included
(orders over £80 in UK are postage free, but this applies only
to the 2nd class post service.)
Overseas addresses: Goods
will usually be sent by airmail post. If specified, goods will
be sent by 'surface post' which is an economy service and will
take longer, but is considerably cheaper.
Back orders (Incomplete orders)
Payment by cheque, cash
etc: The full payment will usually be processed immediately. If
we know at the time of processing that we will be unable to send
even part of the order within seven days of receipt of the order,
we will contact the customer before we process the order to see
if they want to wait. We would then either process the order immediately
or return the payment according to the customer's wishes.
Payment by credit or debit
card: The full amount will usually be taken at the time of processing.
The exception would be if we know that an item is unavailable
at the time of processing and that it is unlikely to be received
within 7 days of receiving the order. In that case the unavailable
item(s) will not be charged for. The order will be kept on file
and the payment will be taken when the item arrives. The customer
will be notified by letter, telephone or email.
Q. Will you ship
an order in two (or more) parts or wait and ship altogether?
If the order is incomplete
we will usually wait until the order can be completed and then
send all the goods together. The exception would be if we knew
that we would not be able to send the complete order within seven
days of receipt of the order. In such a case the incomplete order
will be sent with a letter explaining the reason for the delay
and the expected delivery date of the item(s) outstanding to our
offices. If a customer makes a specific request to send a part
order as soon as possible, then we will do this.
A letter will always
be sent within seven days of receipt of the order if the item
has not arrived to our offices or is unlikely to arrive within
that time. The customer has the option of a) waiting for the item
to arrive b) having a full refund c) having a credit note. The
refund or credit note will include any postage charged for that
item or items.
Refunds - how will they be paid back?
The refund will be in
the same form as the payment. If a credit or debit card payment,
the refund will be given against the same card number. If a cheque
or postal order, a cheque will be sent.
Returns
If an item is faulty or
if the goods fail to then the customer is given the choice of
a) a full refund or b) a credit note or c) replacement of the
goods. We should be notified within 21 days of receipt of the
order, otherwise no compensation can be guaranteed. Postage costs
will be refunded.
If an item is not required
it should be returned in a condition that it can be resold. If
the condition is satisfactory then the return will be dealt with
as above. Postage costs will not be refunded.
Returns will be processed
within seven days of our being notified of the problem or the
goods being returned to us if this is a necessary condition.
Tax charges - what are they? Who
has to pay them?
Books and magazines have
no VAT charged on them. Other items, such as calendars, cards,
etc. have VAT included in the price to the customer. Overeas customers
may have to pay import taxes on receipt of the goods - this will
depend on the country concerned.
Guarantee - what are the terms?
We guarantee that all
items are sent in good condition. If they arrive in less than
good condition they must be returned to us within 14 days of receipt
for replacement or full refund.
Price and availability
Goods are offered subject
to availability and may be withdrawn without notice. We also reserve
the right to vary prices up or down without notice.
Warranty
You may return any mail
order good within seven days for any reason, after they have been
delivered for a full refund.
SUBSCRIPTIONS
Q. Subscription
processing - how long will it take?
Subscriptions received
before 10am will be usually be processed that day. Subscriptions
received after 10am will usually be processed the following day.
(Variation may occur due to unforeseen staff shortages.)
Q. When will I receive
my first magazine?
We aim to send out all
orders within two days of receipt of subscription order if possible,
but within a maximum of seven days. If the order is particularly
urgent the customer should say at time of ordering.
Q. How are they
delivered?
UK addresses: Magazines
will usually be sent by 2nd class post.
Overseas addresses: Magazines
will usually be sent by airmail post.
USA: If the first magazine
of the subscription order is the current issue it will be sent
by airmail post. Subsequent issues of a USA subscription order,
including the first copy if it is one not yet published, are sent
in bulk to the USA and then distributed via the US postage system.
They will usually reach to the customer within four weeks of UK
publication date. The nature of this service is reflected in the
price.
Refunds - what are the terms?
If a subscription is cancelled
and there are still copies due on that subscription a full refund
or a credit note can be given. The refund will be in the same
form as the payment. If a credit or debit card payment, the refund
will be given against the same card number. If payment has been
made by a cheque or postal order, or a direct debit payment -
a refund cheque will be sent. The amount refunded will be the
difference between the cost of the magazines received if they
had been paid for as single copies, and the amount paid for the
subscription.
Gift Subscriptions
A letter (or a completed
gift card if supplied) will be sent to the recipient of the gift
telling them who the gift is from, and the number of issues paid
for, along with the current issue if that is the first magazine
of the subscription. If the subscription is to start with the
next issue, not yet published, a letter will be sent informing
the recipient of the above as well as the publication date of
the next issue.
Tax Charges
Books and magazines have
no VAT charged on them. Overseas customers may have to pay import
taxes on receipt of the goods - this will depend on the country
concerned.
BACK ISSUES
Q. Order processing
- how long will it take?
Orders received before
10am will usually be processed that day. Orders received after
10am will usually be processed the following day. (Variation may
occur if unforeseen staff shortages occur.)
Q. When do they
get delivered?
We aim to send out all
orders within 2 days of receipt of order if possible. All orders
will be sent within 7 days of receipt of order. If the order is
particularly urgent the customer should say at time of ordering.
Q. How are they
delivered?
UK addresses: Up to four
magazines will usually be sent by 2nd class post. More than four
magazines will be sent by 72-hour courier service.
Overseas addresses: Goods
will usually be sent by airmail post. If specified, goods will
be sent by 'surface post' which is an economy service which takes
longer, but is considerably cheaper. Price available on application.
Q. Out of stock?
We will not knowingly
charge for any back issues that are unavailable, and will notify
the customer of the situation as soon as possible. In the unlikely
event that a mistake is made a full refund will be given. The
refund will be in the same form as the payment. If a credit or
debit card payment, the refund will be given against the same
card number. If a cheque or postal order, a cheque will be sent.
ADVERTISING
MAGAZINE ADVERTISING (OFF-LINE)
See Terms and Conditions as published
in Ad Rates card found in each copy of the magazine. Also see
elsewhere on this site advertising
rates.
WEBSITE ADVERTISING (ON-LINE)
For an explanation of the different
onine advertising options, please read our advertising
information page.
For an explanation of
the different onine advertising rates, please read our advertising
rates page.
Refusal of advertising
All advertising will be
checked by Kindred Spirit staff before being admitted to the Kindred
Spirit website. If an advert is accepted for payment it may still
be refused for the following reasons:
a. It may contain offensive
material not picked up by our checking system.
b. The proprietors or
their representatives may consider the advertisement to be unsuitable
and they reserve the right to refuse any advertisement.
c. The advertisement may
contain claims that go against Advertising Trading Standards.
Charges for cancelled
adverts
If an online advert is
cancelled by the advertiser, then a refund will be given subject
to a possible administration charge of £10. Refunds will only
apply to complete monthly periods which have not yet begun.
COMPETITIONS
Unless otherwise stated the following
guidelines to competitions and giveaways apply:
Only one entry per person is valid.
Only one entry per household is
valid.
This competition is not
open to any employees (and their families) of Kindred Spirit
or any individuals or businesses involved with the competition.
Proof of sending email is not
proof of receipt of entry.
Lost and delayed entries will not be accepted. No responsibility
is accepted for lost or delayed entries.
Winners will be notified by email within 14 days of competition
closing date.
All prizes must be claimed within
14 days or your claim becomes invalid.
Prizes will be sent out within
14 days of winners confirmation email.
No cash prize alternative is available.
A list of winners' names can be obtained by sending a SAE
to Kindred Spirit.
Winners may be required
to participate in post-event publicity but it's unlikely.
The judge's decision is final
and no correspondence will be entered into.
